CX Audits

360-degree view of your customer journey

Go beyond a single visit. Evaluate every touchpoint from discovery to post-purchase with comprehensive CX audits.

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JABB CX Performance Metrics dashboard

What We Audit

Eight core dimensions evaluated in every CX audit, scored on a 10-point scale.

4.3
Cleanliness
4.5
Ambiance
3.9
Staff Interaction
3.6
Wait Time
4.7
Product Quality
4.1
Value for Money
4
Accessibility
4.2
Overall Experience
Dashboard analytics overview

Full Journey Mapping

We map every touchpoint from discovery to post-purchase, identifying where customers drop off or disengage. Our evaluators follow a structured framework that covers digital, physical, and post-visit interactions.

  • Online presence review
  • In-store experience audit
  • Post-purchase follow-up analysis

Benchmark Scoring

Your CX performance scored against industry benchmarks so you know exactly where you stand versus competitors. We compile data from hundreds of evaluations to provide meaningful comparisons.

  • Industry-standard frameworks
  • Competitor benchmarking
  • Trend analysis over time
JABB Business dashboard with reviews

JABB vs Traditional Audits

See why leading businesses choose JABB for their CX auditing needs.

FeatureJABB CX AuditsTraditional Audits
GPS-Verified Visits
Real-Time Reporting
AI-Powered Analysis
Photo Evidence
Citizen Evaluators
Affordable Pricing
Multi-Location Coverage
Custom Checklists

Get a complete picture of your customer experience

Our audits cover every touchpoint. Stop guessing, start knowing.

Request an Audit